Cookie Policy

Cookies are used on our website in various ways but their main function is to identify the computer or device that you’re using when you visit our website (although they can’t identify you personally). This enables us to provide you with a better experience when you are using our website. Please note that by continuing to browse this site you are agreeing to our use of cookies.

What is a cookie?

A cookie is a small file of letters and numbers that is placed on the browser of your computer, tablet or mobile device by us. This information is then sent back to our systems and recorded as you move around our website. Cookies are unique to the browser that you are using, so if you use both a mobile and computer to access our site, different data will be collected for each. There are both session cookies and persistent cookies. Session cookies exist only for the length of time that you visit our site and are deleted once you close your browser, whereas persistent cookies remain stored on your browser ready for use the next time you visit our website. Like most sites, we use a combination of both.

What types of cookies do we use?

The following are the types of cookies that our website uses:

Technical cookies: These are required for the operation of our website. They include, for example, cookies that enable you carry out searches, log into secure areas of our website and make payments.

Analytical/performance cookies: These allow us to gain an insight into how visitors use our website, so we can improve it. We are able to count the number of visitors and review which pages they visit. We also use these cookies to monitor which marketing activities are generating traffic to our website. One of the analytics tools that our website uses is Google Analytics, to learn more about Google Analytics, you can visit

Functionality cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences (for example, your choice of language or the destination that you last searched for).

Targeting /Third Party cookies: These cookies may be used by us, social networking sites, other third-party suppliers and/or advertisers to record your visits to our website and enable interaction with you once you have left our website. The information obtained is used to personalise any adverts that you see for our products, whether they appear on our website or on third party websites.

How do we use cookies?

We use these cookies in the following ways:

Maintaining a user account with access to various features such as following channels/streams.

Searches and preferences: Cookies enable our search panel to remember any information you have inputted, so if you come back we can personalise content to you.

Improving your experience: We also use cookies to collect information which we can analyse to determine how our customers use our website and what they want from our website.

Marketing: If you receive our marketing messages, including emails, it is likely that we will link the information that we obtain through cookies with your email registration details so we can tailor the information we send to you, unless you tell us not to. Remember that you can opt-out in every email we send to you - please see our Privacy Policy for more information.

What can you do about cookies?

If you would like to learn more about cookies and how to manage and delete them, you can visit the help section of your browser. Here, you should be able to control which cookies you accept and reject or you can ask to be notified when a cookie is set.

Please note that if you choose not to accept certain technical or functional cookies, you may not be able to book using our site or use all of its features. We may change this cookie statement at some point in the future, so check back to ensure you are up to date. If you have any questions or comments about this cookie statement, don’t hesitate to contact us at

Here at, your privacy is important and we are committed to doing everything we can to protect any personal data that you give to us. Please continue reading this privacy policy to understand how we use and protect this information. Please also read our separate Cookie Statement, which explains how we use cookies and other similar technologies. If you have any questions about what we do with your personal data after reading this policy, feel free to contact using the contact details provided below.

This privacy policy covers all platforms through which we offer travel-related services, this includes our Website, our app and our social media sites. By submitting your personal data to us you agree to the transfer, storing or processing of your data in accordance with this policy.

By submitting any personal data via our Website, you are agreeing to us handling your personal data as set out below. If you do not agree to us using your personal data in these ways, unfortunately we cannot accept your booking and you should not use our Website. We may change this privacy policy at some point the future. Please re-visit this page if you want to keep up to date with any changes.

All references in this privacy policy: to our "Website" refer to the website at "we", "us" and "our" refer to; and to "you" and "your" are to you, the user.

What kind of personal information do we collect?

When you sign up to via Facebook login, you will be required to provide us with certain information, including your name, address, e-mail address, gender and location. This is to help us personalise the service to you.

If you get in touch with our customer service team, whether by phone, e-mail or otherwise, you will be asked to provide us with information. This is likely to include your name, address, e-mail address and phone number.

There are also other instances when you’ll provide us with information, for example if you register to use our website, enter one of our competitions or complete a survey.

Personal Information we collect automatically

When you visit our Website, we will automatically collect certain information such as your IP address, the date and time you accessed the Website, the hardware, software or internet browser you use and information about your visit, including pages you viewed and interaction information.

If you are using a mobile device, we may collect data that identifies your mobile device, location details and any specific settings.

Personal Information that we receive from others

We may also receive information about you from other sources, such as business partners, affiliates and other independent third parties such as search engines or social media sites. We may combine this data with other information provided by you. We work closely with these parties and we will notify you when we receive information about you from them and the purposes for which we intend to use that information.

What do we do with your personal data?

Once we have collected the information about you, it will be used for varying purposes. Your personal data could be used in the following ways:

User Accounts: The information that you provide when you set up an account on our website allows us to provide you with services including the ability to follow channels/streamers and be notified when they go live.

To communicate with you in relation to your services: We may get in touch with you using the contact information you have previously shared with us.

Customer Services: You are free to contact us about our services at any time, whether this is a general query, a question about your booking or to report a problem on our website. This can be done through the Manage Your Booking system on our Website, by telephone or via social media. We will use the information that you have provided to help us answer any questions and respond to your query (along with any future queries that you may have). If you contact us by telephone, your call may be recorded for quality control and training purposes. Recordings are kept for a limited amount of time and automatically deleted, unless we have a legitimate interest to keep such recording for a longer period.

Personalisation: We may use the data you provide us with to enable us to show you the products and services we think you will like on our website and communicate these with you, such as the recommended deals and special offers we put to you. Marketing: Where you place an order with us and you have not opted out (or in any other case, if you have opted in), we may contact you with information about other goods and services that we offer that are similar to those that you have already purchased or enquired about and we think may interest you based on your personal information.

Corporate transaction: We may use your data in connection with a corporate transaction such as the sale of a subsidiary or a division, merger, consolidation or asset sale.

Promotional Activities: If you participate in our promotions (such as surveys or competitions) we will use the information you provide to administer these activities. Improving our services: Sometimes we may use your data to help us improve the quality and functionality of the services that we offer. This includes troubleshooting, data analysis, testing, research and for statistical and survey purposes, all of which helps us to provide the best service that we can.

Security: We may use your data as part of our efforts to keep our site (and the information you provide to us) safe and secure, such as to help with fraud investigations or data protection regulation.

Fraudulent Claims: We may use your personal data in order to detect or defend any claims we believe to be potentially fraudulent.

Legal and regulatory compliance: We may need to use your information in relation to legal disputes, regulatory, compliance or police investigations or if necessary to enforce our terms of use.

When we process your information in one (or more) of these ways, we will be relying on one of the following legal bases:

Performance of a contract: We may need to use your information to fulfil our obligations in a contract that you have with us. If you make an online booking on our Website, we will use the information that you provide us with when making the booking to complete and administer the reservations with the relevant third party suppliers. Consent: You will be asked to consent to us providing you with marketing information and if you give us this consent, we will rely on this when contacting you. You may withdraw this consent at anytime by contacting us using the details at the end of this policy.

Legitimate interests: We may use your information for our own legitimate interests, so to provide you with the best suitable content on our Website, to improve and promote our services and for certain administrative and legal purposes.

How do we store your data?

Any information that you provide to us in the above ways is stored on our secure servers and all payment transactions are encrypted. Only authorised personnel are permitted to access personal data in the course of their work. Whilst we do our best to protect your personal data, no information transferred over the internet can be guaranteed to be completely secure and you provide your information at your own risk.

We will only retain your information for a reasonable period of time or for so long as either you or legislation permits.

When your credit card details are required as part of the booking process we store the last 4 digits and an authorisation token. In the case of some low cost airlines, we will use the payment details you provide to purchase the flight seats on your behalf and you agree that we can use the payment details you provide to do so.

When do we share your data with third parties?

We currently do not share your details explicitly with any third parties. Only our analytics, tracking and communications software is used to track your site usage, but we do not provide any services with personal information.

If you choose to make a donation to a streamer, or subscribe to their channel, you will opt-in to providing payment information in order to do so to a third-party service yourself.

What rights do you have in relation to your personal data?

You have the following rights in relation to the personal data that we hold about you:

You may request a copy of the information we are keeping about you by submitting a Data Subject Access Request to us at the below address: Al Itiba Ltd, 1176-1178 Coventy Road, Birmingham, B25 8DA, UK.

You may ask that we correct any inaccuracies in the data, ask us to transfer it to another party or transfer it to another party yourself.

You can ask us not to process your personal data for marketing purposes at any time by sending a request to the below address or clicking ‘unsubscribe’ on any of the emails that we send to you. We will inform you (before collecting your data) if we intend to use your data for marketing purposes or if we intend to disclose your information to any third party for such purposes and you will have to opt-in by checking a box in order for us to do this.

You have the right to request that we delete all personal data that we hold about you. If there is no other reason beside you providing your consent for us to hold your data, we will delete it upon receiving your request.

If you would like to exercise any of your above rights please contact us at, writing ‘Request regarding personal information’ in the subject line. We will handle any requests we receive in accordance with UK Data Protection Legislation.

What about data that is collected through a mobile device?

We offer a free app for a variety of mobile devices which can be used to access our services as well as versions of our regular website that have been optimised for mobile and tablet browsing. These mobile sites work in a similar way to our website. Sometimes we make use of something known as cross-device tracking, which allows us to track user behaviour across multiple devices. We use this to optimize marketing activities and the service that we provide to you, so advertisements shown to you on other websites may be offered based on your activities on linked devices (please see our cookie policy for further information on this).

How do we treat personal data of children?

You are only allowed to book through our Website if you are over 18 years of age. We only process information about children with the consent of the parents or legal guardians.

Who exactly is responsible for processing personal data that is collected under the policy?

Al Itiba Ltd controls the processing of data over its websites and app – in legal terms, this means that Al Itiba Ltd is the Data Controller for the purposes of UK Data Protection legislation. Taiyab Raja is our appointed Data Protection Officer, and he makes sure that the business is complying with UK Data Protection legislation.

How can you contact us?

If you have any questions about this Privacy Policy or wish to exercise any of your rights under it, please contact us at:


Post: Should be sent for the attention of the Data Protection Officer to: Al Iitba Ltd Unit A, 1176 - 1178 Coventry Road, Birmingham, B25 8DA, England.